Uliana Kuzmenko
I travel to Ukraine every 3-4 months, and once I decided to take this particular bus route. First of all, the location where the bus was supposed to arrive was incorrect. I expected the bus to enter the city, but it turned out that the bus does not actually go into the city. I specifically chose this bus because it was supposed to go into the city. When I contacted customer support about this, the manager told me that after booking online, I was supposed to call and confirm the exact destination of the bus myself. This is the first time I have encountered such a policy, and it seems very strange. If the ticket shows a specific location, I expect to arrive exactly there. Therefore, I strongly do not recommend this carrier. The manager was rude, and instead of solving the problem, they just dismissed me and blamed me for everything. Good luck with such service. I tried this once, and I will never use this carrier again.