Services included mentioned “Wifi” on the site, however that’s not true. For someone who’s visiting and doesn’t speak the language, I was relying heavily on the wifi service throughout the trip. Really disappointing to see false advertising there. 30 mins delay departure, and 2 hours late arrival. I would’ve prepared myself ahead of time if I knew I’d be left ~12 hours with no connection whatsoever. Ended up turning on my pay-per-use service for less than 5 mins of texting which costed me well over $20 on its own.
Some general feedback: We ended up departing 30 minutes later than expected, and arriving 2 hours after the initial mentioned time. Vehicle was nothing special, but was alright. The driver was very dry and answered rudely because he couldn’t understand English when I approached him to ask for the wifi -which turns out they didn’t offer. Price was great, no complaints there. Much cheaper than alternative methods.
Благодарю всех сотрудников!
Не теряйте марку и продолжайте стремиться к лучшему!
И легкого пути водителям!
Выезд по времени. В 13:30 Поездка комфортная. Но время меняется в зависимости от ситуации на таможне. На таможне: 1) паспортный контроль из Болгарии;
2) паспортный контроль в Турцию;
3) проверка багажа ( проверяли весь багаж, как в аэропорту ) ;
На границе были примерно 2 часа;
В 20:30 были в Стамбуле.
Хорошее впечатление от поездки. Единственный недостаток это отсутствие туалета в автобусе.
I do not recommend this company to travel. For me, the trip with ArdaTur was a good lesson - not to look for the lowest price, but to use already well-known bus companies that really provide comfort.
1. I traveled from Berlin to Prague. The ticket was bought for 14 euros, the departure was at 12 o'clock.
I was at the main bus station in Berlin at 11 o'clock in the morning. I could not find my platform and decided to use the infobus help number, which was provided on the company's website with a note that this number can be called if a person cannot find a departure point. I called this number 3 times. The operator put me in the waiting queue, as soon as the queue reached me, the call from the operator was dropped.
Immediately I want to add to the experience of communication with infobus. Before the trip, I sent messages asking to inform me about the current rules inside the bus because of coronavirus.
They told that they do not give such information.
When I didn't get reached an infobus, I saw another number on the ticket, as I understood , ArdaTur carrier number. I called this number and asked where in Berlin I should wait for my bus.
The woman on the line gave me the address, which is 2 minutes from the main station. The address given to me by an ArdaTur employee led me to a simple Berlin highway. There is no intercity bus station on Messedamm 2-4. Please fix this on your website, as your operators do not know where the bus is leaving from and send people over the phone in the wrong direction.
2. Somewhere half an hour before the departure (11:30) I started looking for information from which platform the bus will leave.
The worker from flixbus helped me, he looked in the system, and told me that the bus from Berlin station leaves at 11 o'clock.
I went to the timetables and indeed, my departure was written at 11 am.
It was 12 o'clock in the morning on my ticket. I checked the site all morning for any changes, but I was not shown any changes on the site.
But the bus came. Approximately somewhere at 12. And this is a mystery. I still did not understand why the departure was written at 11 o'clock in all the lists of the station, while the time was 12 on my ticket.
It turns out they were late for an hour. I had the wrong time on my ticket and was just lucky.☹
3. Departure
The bus turns out and so late for an hour. But when the doors opened, all passengers and crew went out for a 10-minute smoke break.
I got on the bus.
The woman, who points to the seat on the bus, screamed at the whole bus for half an hour trying to find out something about tickets. She did not speak loudly, but screamed. Those. instead of 12 in which +/- we fit, we left at 12: 30/40 from behind the screaming of this woman. Why it was impossible to quickly check tickets - I don't know.
4. The bus itself is not comfortable. Small distance between the seats.
5. NONE OF THE CREW WAS IN A MASK.
6. Prepare that there will be stops in 2.30 hours. Despite the fact that 60 km from Prague the bus stopped. Nobody let out passengers. But the driver was smoking on the street.
Take care of yourself and travel with trusted companies
Amazing
Поездка Стамбул - Бургас. Отправление из Стамбула задержалось. в билете время в пути было указано почти 6 часов, а по факту путь занял около 12 часов.
Перед посадкой мы спрашивали в офисе компании, сможет ли автобус остановиться в нужном нам месте (немного не доезжая до Бургаса). Менеджеры совершили звонок, после чего уверили нас, что автобус обязательно остановится. Конечно же водители не разрешили остановиться.
И самый большой минус - место приезда было указано " Автовокзал "Южный", пл. Царица Йоанна". Автобус привез нас на Восточный вокзал!!!! Восточный!! Сказав, что на Южный они не ездят!! Разве этот нормально?! Тогда нужно было сразу указывать правильный вокзал, на который ездит автобус! Нам пришлось использовать дополнительный транспорт, чтобы добраться до Южного!
Больше не поедем с данным перевозчиком.
Все прекрасно
Единственный минус, что перевозчик не придерживается графика движения. В пути были ненужные остановки на обед, и в итоге опоздание на 1,5 часа от запланированого времени. Из плюсов отмечу что в автобусе давали бесплатно соки, воду, снэки.
Поездка прошла отлично. Давали кофе, водичку,сок, бисквит.Из недостатков - отправление из Стамбула задержалось на 1 час.Спасибо большое за комфорт и заботу.
