"-LIKEBUS-"

Спасибо большое водителю за терпеливость, оперативность, поездка прошла успешно только благодаря усилиям водителям. Очень довольна, рекомендую ?

все було чудово

Все чудово! Гарний сервіс!

Dear Sir/Madam, I am writing regarding a ticket I purchased for my father for the Kharkiv–Bucharest route on 3 September. Unfortunately, we were very disappointed with the way the journey was handled. Before the departure, my father did not receive **any SMS notification, phone call, or other communication** with information about the bus. He was not provided with the **bus number or the driver’s contact details**, which made it very difficult to identify the vehicle. On the day of departure, at approximately **06:10**, my father was at the bus station waiting for the bus. However, he could not find it. He contacted your customer service line **several times** to ask where the bus was and how he could locate it. Unfortunately, the dispatcher was unable to provide him with the driver’s phone number, the bus number, or any other information that could have helped him board the bus. As a result, my father was unable to take the journey, despite having a valid and fully paid ticket. I understand that unexpected situations can sometimes occur, but in this case, we made every reasonable effort to contact your company and find the bus. Unfortunately, the lack of basic information and assistance made it impossible for my father to board. Therefore, I would kindly ask you to **issue a full refund for the ticket**, as the transportation service was not used due to circumstances that were not within the passenger’s control. I would also appreciate an explanation of why the bus number and driver’s contact details were not provided, and why this information could not be obtained when my father contacted customer service before departure. I hope this matter can be resolved quickly and amicably. However, if the refund cannot be arranged, I may have to **refer the matter to the relevant consumer protection authorities** for further review. I look forward to your response and confirmation regarding the **full refund of the ticket price**. Thank you in advance for your attention to this matter. Kind regards

Рейс переносили 3 раза, не рекомендую

Все чудово, кордон пройшли швидко

Брудно,не працюють зарядки для телефона,водій виходив на двойний обгін через сплошну,запізнилися на годину.

Автобус запізнився на 5 годин, ніхто не попередив про затримки, зателофонуючи на горячу лінію я почув лиш (очікуйте), пройшло декілько годин, ніхто і не приїхав, та лише через 4 години прийшло повідомлення про запізнення автобуса і те що він прибуде через годину. Через що вже не встигав на інший свій овтабус в Києві, тому вирішив їхати іншим днем. Попросив повернути грощі за цей рейс, але ніхто не повертає, очікую вже п'ятий день, оплачувати завчасно не рекомендую

Все дууже сподобалося)

Величезне дякую , дуже дбайливий ввічливий професійний екіпаж. Їхати з задоволенням, це про них!