ArdaTur

perfect timing

Generally speaking, we are satisfied from Arda tours. Especially if we consider the quality of service of other companies in the Balkans. However, there is some space for improvement: 1. All the plugs for electricity were intentionally non-functional. 2. No wifi 3. We go to the bus station 30 minutes before departure and they tell us that the bus will be late around one hour. We had nowhere to go, so we stayed at the station, and the bus actually came and left on time, but if we had trusted the information and had left for a walk we would have missed it. 4. Bus drivers should find a way to ensure that their voice is clear and understandable. Many times we had to translate to other passengers what the driver had said Anyway, keep trying your best.

Отправление вовремя.В автобусе был холодильник с бесплатной водой. Два раза давали бисквиты. На границе стояли 3,5 часа и это время не учитывается в длительности поездки, обратите внимание на это.

Не передать словами безответственность от начала и до конца. Опоздание при поездке из Бургаса в Стамбул составило 3 часа, на вокзал автобус тоже опоздал на 30 минут и никто по контактным телефонам не отвечал. По дороге обратно в автобусе было грязно и рейс задержал отправку на час несмотря на то, что у многих была стыковка в Бургасе с самолетом. По дороге водители сбили собаку(или другое крупное животное), посмотрели на разбитую фару и поехали дальше. В общем, отличная поездка.

Everything on high level

We travelled from Burgas to Istanbul. The bus was late by 30 minutes and we had to wait in the heat. The garbage was still in the storage places at the seats from previous passangers. After 10 minutes we left for Istanbul the drivers stoped for 20 minutes in the middle of nowhere to have lunch. Then we stopped before the border at a duty free shop (with no toilet) where the drivesr bought many bottles of alcohol that highly exceeded the legal quantity they could have brough into Turkey so they started to ask passangers to keep the bottles with themselves until we reached Istanbul. Very inappropriate. We thought it couldn't get any worse and then they started let passangers get off the bus at places they wanted to, with no office stops in the itenary . Some people got off at the outskirt of Istanbul and one of the drivers started chatting with them. At that time we were supposed to arrive at the distination 1.5 hours earlier. I went to talk with the other driver, that this was unacceptable, it was already 8:30pm. He was smoking in the bus, totally relaxed, of course didnt understand any English. Then finally the other driver finished chatting with the passangers and we could proceed forward with our trip. At the end the driver who was chatting found out I complained and came up to me, demanding to know the reason. I dont speak Bulgarian so lucky him we couldnt have a chat. We arrives at the bus station in Istanbul 2 hours later than we were supposed, at 9pm.... Very unpleasant trip and the fact that they were bringing alcohol into Turkey illegally asking passangers to hold to their drinks for hours.... unbelievable

I was riding from Burgas to Istanbul. The bus wouldn't reach it's destination. It would be stuck on the border and we had to get another bus from there. AVOID!!! SCAM!!!!

The journey went smoothly, but there was a bit of poor organisation at the beginning with checking the list of passengers.

Оценить не могу так как не воспользовался поездкой, по причине того что предыдущий перевозчик опоздал с прибытием на 45 минут и но конечного пункта Пловдива на 2 часа. Агенство которое продало мне билеты на эти оба рейса infobus просто отморозилось персоналу который выходил на связь все было сообщено заранее, они ничего не сделали и не собирались делать для того чтобы как-то мне помочь. Теперь я требую вернуть мне деньги за билет на этот рейс, infobus не отвечает на сообщения вообще. Рекомендую всем подумать стоит ли сотрудничать с этой компанией. Было бы лучше если бы перевозчик сам продавал свои билеты . От этих прокладок одни неприятности, после того как продали билет они уже не за что не отвечают, на все вопросы пишут уточните у перевозчика до которого не дозвониться по тем телефонам которые они дают, так что оценку перевозчику арда тур дать не могу.

Used this service (Sofia to Thessalonika) in June 2022. Straighforward service in a clean bus with no real complaints. They do make a quick pitstop in a village before the Greek border but do not depend on this to replenish supplies - they have chosen the most under stocked shop in Bulgaria complete with surly staff to match. Bring your supplies from Sofia.